American Airlines review by Eddie 2017-07-26

The airline staff and managers are terrible! I recently booked a flight for my son (14 years old) from Orlando to LAX (jet blue) and had absolutely NO problems. His flight home was on American Airlines and it was a disaster. When booked his flight I was not told of the $160 "unaccompanied minor" charge I was going to incur when I checked him in. The airline staff was rude and pretty much said "that's their policy!" Fine if it a policy, it should have notified me when I booked it. I would have booked a different airline where he flies solo at no charge. I waited over 30 minutes to have a supervisor be even more rude and pretty much was told pay up or get a refund. Terrible customer service and we will not return to this airline.