Air China review by Katherine 2016-11-21

Horrifying. I was unfortunate enough to have been trapped at Beijing on the 5th of November when the weather caused 494 flights to be cancelled. While Air China cannot control the weather, they can control the horrific customer service provided afterwards. Here is a list of the things I endured from Air China: Rerouted to Shenyaung and left on the tarmak for hours without food or water No food vouchers given at Shenyaung Stood in line for 4 hours to speak with a customer service rep Was put on a flight back to Beijing on China Southern because Air China had a mechanical error with their plane When I got to Beijing, Air China had given my seat to someone else! No explanation, and wouldn't help me. I have a video of the terrible customer service in Beijing. This caused me to miss my train in Delhi and have to book a last minute flight for $100. Was forced to stand in line for 7.5 hours in Beijing to speak to another customer service representative. No hotel vouchers given. I had to sleep on the floor of the Beijing airport like a dog.