Passenger Review

American Airlines review by Kimberly 2016-05-08

2 / 10

07 May, 2016 by ar

Economy Class

Our flight was significantly delayed at small regional airport, and American Airlines put passengers on vans to make the connecting flights in Charlotte. No one communicated with the airport at Charlotte to say we were coming, luggage was not monitored (ours walked away accidently with another passenger), we missed our flight having to wait in lines again with AA to recheck what was left of our luggage, and every person we encountered was at best unhelpful. Most were notably rude. Worst experience on any airline, and I've travelled extensively. One simple call from the regional airport to set up a contact to direct the arrivals would have streamlined the whole process, if they cared at all about their customers.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline