VietJet Air review by Jaimee-Lynn 2016-08-16

Terrible customer service when you have a problem. When we were sold tickets, we were asked if we wanted to pay for extra leg room. We paid the extra, but got regular seats with no extra legroom when we got on the plane. We complained and were told to talk to the staff on the ground for a refund. The ground staff said we had to call. Then the staff on the phone said they couldnt help and that we needed to email. After emailing, we were told all the seats had the same leg room but we wouldnt get a refund even though we didnt get the extra legroom we paid for. Disorganized and dishonest.