Passenger Review

American Airlines review by Michael 2015-10-22

6 / 10

21 October, 2015 by ar

First Class

Was booked business Chicago to London on 08SEP. My booked flight was cancelled due to weather closing Chicago so left the next day. When i was boarding at the door I was told that I had been upgraded to first class, a surprise. The 1st class service was great, seat was comfortable, similar to QANTAS first class but not powered for the turning mode. Food was good, staff were polite and helpfull. toilets were clean and the PJs were comfortable. Overall I was pleasantly surprised at the the level of service AA provided, The First class was the equal of QANTAS so it apprears that AA is lifting its game on the service level. I would happily fly AA again if I had to.

6

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American Airlines

American Airlines

Overall Value for Money

5

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline