Passenger Review
American Airlines review by Rachael 2017-04-06
4 / 10
05 April, 2017 by ar
On Tuesday, April 4th, 2017, I flew back home with American Airlines to DFW Airport. My flight was scheduled to depart at 5:50 PM. At around 5:30, when it was time to board, they announced that the flight would be delayed because the First Officer was in Washington D.C. (Where he lives), and his flight had not yet departed for LGA. Flight was delayed a half hour, later they came back saying that the plane had still not departed and it probably wouldn't be until much later. At around 7:00 pm, the pilot announced that the First Officer's flight had barely taken off and hopefully we could depart by 8 pm. We finally began boarding at around 7:30 pm and did not depart until almost 8:30 pm. I was supposed to land in DFW at 8:45 pm and did not land until past 11:00 pm. I reached out to AA hoping they could somehow fix this situation since it was not mechanical, operational or due to weather and the most I got was an apology. Unfortunately AA has been declining in punctuality and Customer service It is no longer reliable as it used to be. Very disappointing.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
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