Passenger Review
American Airlines review by Caitlin 2017-08-05
4 / 10
15 August, 2017 by ar
Do not book. Connection flight arrived late. Made it still with 5 mins to spare (15 total since they close the doors at 10 till). Was at the end of the line. Carlos Hernandez shut the ticket machine off and closed the door in our face. His reasoning was they already sold our seats. Which is theft since we were there on time. The flight clearly overbooked the plane (which has happened to me personally MULTIPLE times with American Airlines). Given standby tickets for the next flight, which he didnt mention they were standby. He just wanted us out of his hair. A. Garcia at the next gate was much more helpful and seemed like he actually cared. Will NEVER fly with this company again.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline