delayed baggage had to wait 60 min in front of their desk with 40 !!! other persons. short flight frankfurt to barcelona. Was told it takes 2 days to bring me the bag to my adress! The only thing I've got was a status message 3 days later that my bag would be now in Barcelona. There is no way to reach them by phone. There don't even pick it up so I had to get to the airport and pick up my bag. Worst company I've ever seen. They absolutly don't care!
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