Passenger Review

American Airlines review by David 2017-05-04

5 / 10

03 May, 2017 by ar

Economy Class

Do NOT fly American if you have a choice. I am currently stuck in the Dallas airport because I could not run across airport fast enough. My first flight was 34 minutes late due to its departure from Dallas. We land in Dallas I run ( yes as people made comments about me running). I get to the gate before listed departure but 7 minutes after flight is closed. Oh should I mention I went from gate to gate in 6 minutes. They didn't hold flight 1 minute for me even though they knew I was there trying to get on flight but running late because of them American not me. The 2nd flight is with an American partner (American Eagle) who says there is nothing they can do for me as my reason for missing the flight is not there fault but can get me a discount hotel room for $100 a night and put me on the first flight in the morning. Now I'm stuck in an airport for 12 hours. STAY AWAY FROM AMERICAN AIRLINES

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline