American Airlines review by Jamie 2016-02-04

Worst service- unacceptable- DO NOT FLY WITH THEM IF YOU DO NOT HAVE TO!! Our flights had a schedule change and we were not notified. In addition when they rebooked us onto another flight 6+ hrs later they did not give us priority boarding/preferred seats which we paid for when we made our reservations. Reservation agents were rude and condescending, the airport ticking reps REFUSED to check us in, we pushed from person to person- even after demanding a supervisor 3 times. Management never returned the call as directed they would. Due to the schedule change our connection flight was changed and we were given less than 40 min to land, taxi, change terminals and board before our next flight was to depart. Customer relations answered the complaint with a generic email response stating they were sorry for the inconvenience and hoped we would fly with them in the future, and then followed it up with a phone call that told me there is nothing they can do about the experience, service, lack of products received and to go back online and file a new complaint about the complaint.