EVA Air review by Kris 2016-03-03

Heed my warning when it comes to poor customer service. I was charged $225 for a change in departure date, and I demanded a refund as I was told that it would be $75. The original conversation was over the phone. I started by stating who I was and that I wanted to change the date I was leaving. They asked if the reservation I was under had two other people, which I confirmed. They quoted that it would be $75/person if I wanted to do this; so I agreed, gave my card number, and that was it. When I saw the $225 charge, I called asking for a refund. They refused because when they said it was going to be $75/ person I didn't once again state it was just for me...even after hearing the recording and confirming that I clearly stated I wanted to change MY ticket in the initial interaction. Not only that, at the end of the call, they did not give me a final quote saying $225 will be charge to card number ****. Their response to this was that I did not ask for the total. I continued to call back to argue my side, but it was clear that the representative had begun trying to dodge me in any way she could. I don't ever want to go through anything like this again. First and last time I'm flying