American Airlines review by Debriel 2015-11-02

I had a family emergency at home and I needed to get on an earlier flight there was one leaving and hour before mine..perfect time to be back home and the employees would not let me on.. Customer service said it was up to them at the airport since as I had no more money after my vacation to pay tht $75.. I will never fly American airline again!!! I cried in front of them and told them what was going on at home and they still wouldn't.. Never have I come across such inconsiderate humans.. EDITORS COMMENT: As frustrating as it is - the terms on your ticket would have clearly stated that there were to be no changes to the date, time or name on the ticket which includes moving to an earlier flight. The problem is that a lot of people get to the airport earlier and try 'sob stories' to get on the earlier flight (not at all suggesting this was you) and therefore when there is a genuine need to get home earlier compassion is gone because they just can't know what is and isn't real.