American Airlines review by Heidi 2016-07-14

I was returning to RDU from Seattle international. An employee was servicing the aircraft and hit it with the truck denting the aircraft. It wasn't until 4 hours later that we took off. It wasn't a straight flight so I asked the attendents if I needed to reschedule my flight because when were to reach Charlotte NC it would be late. They told me no because I wasn't getting off the plane via my ticket. They said the flight plan would not change, since the plane was scheduled to continue to Raleigh after Charlotte that I would be good to go. When we got to Charlotte I stayed in my seat like I was told to and then a flight attendant said its after 1am so we don't have an aircrew to fly you to Raleigh now. They made me get off the plane. I had to wait in line to see what my options were. They said that I was automatically rescheduled on a flight 8 hours later. They told us that being a different airport than seattles that they weren't obligated to cover hotel costs or rental vehicles. I had to sit on the floor next to my terminal for the next 8 hours waiting for the next plane to take off. By the time I got to RDU I had been awake over 25 hrs and still had drive an hour and half home.