American Airlines review by Iain 2015-10-17

Don't fly with American Airlines! Having booked our business class flight with British Airways we had to use American Airlines from LAX to Honolulu. We had a 6 hour wait in LAX for our ongoing flight so decided to use the American Airlines lounge. Fat chance! We were refused entry as we weren't members! Even after explaining that we were flying business class we were told we were not allowed in. Having flown all round the world over the last 20 years many times in business class, we have always had access to lounges. Not according to the American Airlines agent! So after biting our tongues, we eventually got onto the flight to Hawaii. What fun. The cabin service manager was rude and obnoxious. The food was the worst we have ever had, even flying economy. Even telling the Cabin Manager about the food, all she did was pick up the tray and make no comment. There was a young Hawaiian hostess who was sweet and smiled at everyone. So what was the problem with her boss? The seats were uncomfortable even though they were supposedly First Class. We had made the mistake of having front row 1D and 1F and we were so close to the bulkhead we couldn't stretch our legs. Don't have bulkhead seats!