American Airlines review by Shannon 2016-01-12

Worst experience traveling of my entire life. No joke. Terrible customer service. I even emailed the company and the response i got was ridiculous. Clearly they didn't read my email because they address only weather issues, which has nothing to do with why i was upset. The absolute worst. I don't give bad reviews very often but this one is necessary. If anyone reads these reviews please do NOT use American Airlines! I understand bad weather, but the lack of communication and downright MEAN attitudes of EVERYONE we encountered with American Airlines through multiple airports is outrageous. We sat in the plane on the runway in Jackson Hole for four hours because of a malfunctioned monitor. Then, when it was finally fixed, we weren't able to leave because of bad weather in Chicago. We were told that if we missed our connecting flights they would pay for our hotel. Ha! Yeah right! They said it was weather related and wouldn't do anything for us. The people working at the ticket counter in Jackson Hole and Dallas were the most rude and mean women i have ever experienced. Its unreal to me that they are still employed. There was absolutely NO communication.