American Airlines review by Alan 2016-01-18

Bought first class tickets for a honeymoon for my niece and her husband. American changed schedules and separated the couple onto different aircraft for both their outbound and return flights. This took weeks to straighten out, at at least get the two on the same aircraft, even though not seating next to each other on each leg. American also took a perfectly simple routing and made it complicated and arriving at ridiculous hours of the night. On the return flight, American pilot showed up 2 hours late, forcing the Kahului Airport to not allow the plane to take off. Flights were once again shuffled with additional legs and inconvenience added. First Class seats had to be relinquished just to get the couple home on a much longer and more circuitous and multi-flight route with a sleep-over on the Kahului Airport Floor overnight. Very chaotic, very disorganised, very customer-unfriendly and very disappointing. After having my own horror experiences with bad flight management with the "New" American and helplessness of AA Staff members, I am done with this airline !