American Airlines review by Giao 2015-12-19

This complaint is not about the flight- but for the poor customer service. I had over $200 left over in credit and tried to apply it towards a flight. Turns out I couldn't apply it because I was told to wait for an e-voucher. Never recieved it so I booked my flight with southwest. When I tried to rebook the another flight I was told that my voucher was expired 2 weeks ago and they could not use my leftover credit. I paid $200 extra to cancel a flight which is why I had credit in the first place. Basically I lost over $400 due to horrible service. I was also told that I could only book my new flight over the phone after I received my evoucher (which I never did) and that I would have to pay an additional $50 to book over the phone. Horrible, horrible customer service. If you ever speak to La Tonia Minje on the phone over customer service, please note that you will never get anywhere with her. American Airlines is a horrible company and I will never fly with them again. I highly DO NOT RECOMMEND American Airlines. I am extremely unsatisfied with my experience at American and feel like they stole my money. What a bullshit policy. IF YOU HAVE A CHOICE, CHOOSE SOUTHWEST!!!