VietJet Air review by Hou 2016-02-01

Vietjet was fine for me until today. I have flown using Vietjet for domestic flights in Vietnam (with delays and whatnot) for a couple of times but today was the final nail to the coffin. I am supposed to be on a flight today from Da Nang to Hanoi but I received a cancellation email A DAY before the flight time (actually it was less than 20 hours). When I replied the email immediately, I received an auto-responder email saying that my email will be replied within 2 working days. WOW. When I got to Da Nang airport VietJet counter, the staff only replied with minimal English proficiency "company policy; only refund; not responsible". I have connecting tours and hotels booked for the next 2 days. All they can do is to refund the air ticket and that is all. Do bear in mind that this is a not the first time VietJet cancels flights with less than 24 hours notice. Definitely will not fly with VietJet again in the future to avoid such "unexpected circumstances".