American Airlines review by Chase 2016-01-16

On the return flight from Miami, Florida my flight was delayed for an hour or so because of mechanical problems and the weather. Upon landing in Charolette airport we were greeted with nothing but rude employees and unhelpful remarks. Our connecting flight had already left and there wasn't another one available until 4 hours later. The woman who gave us tickets to get on this 10:00 pm flight failed to inform us that the flight was fully booked and there were not, in fact, any open seats and the odds of us getting on board this plane were slim. We waited until 10:00 pm for the plane to board, only to find out that it was full and there was no room available. The manager then so kindly informed us that we could come back the next morning and try to get on another flight out. Try. There were no flights going out to my destination the next day, and I was already 3 hours behind schedule. In the end we had someone come get us (a 6 hour round trip for them) just so we wouldn't have to deal with your incompetent and rude staff any further. Your employees at this airport have cost your a potential customer. Everyone I know has heard about this fiasco you call an airline and I will not be us