Not customer service oriented. That says is it all. Rigid in policy. First time flying anything other than southwest. yes....there is a difference. never again
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline