American Airlines review by Alexis 2015-06-08

The worst experience I've ever had with flying occurred this morning with American Airlines. Or, I should say lack of flying experience. This is a complaint relating to the customer service of American Airlines. The airport I was departing from had so few employees staffed at the desk that there was no one there to check me in. The electronic kiosk wouldn't let me check in. I was handily half an hour early to an 8a flight, and could not find a single AA employee to help me until 8:03a. I was switched to stand by for the 10:55a flight, paid $75 (although I had ticket insurance, it did nothing to help, ticket insurance is a scam unless you are hospitalized), and then my 2nd flight was delayed by 2 hours - making me too late for my business trip and the meeting I was flying to was canceled due to this mess. American Airlines has taken little to no responsibility for their error in insufficient staffing and flight delays ruining my business trip.