American Airlines review by Lorena 2016-07-30

Horrible horrible!!! I had a flight from Newark to Costa Rica connecting in Miami. We were already on board when they told us that the pilot called out sick. We waited patiently for another pilot so we departed an hour and some change later. When arrived to Miami we took forever to find a gate so I missed my flight to Costa Rica. 2 minutes late after they closed the door. I was so upset because I had a funeral to attend and had arrange airport pick up in Costa Rica. They put me on the next flight which was 6 hours later and only said "sorry about that!" now i will arrive to Costa Rica at night and have to pay new transportation $160 to my destination. Never will use American Airlines again!!! 😡