Passenger Review

Air India review by Gaurav 2016-08-31

4 / 10

30 August, 2016 by ar

Economy Class

Pathetic service by Air India AI112 on 29th Aug from London to Delhi. I registered a child meal for my daughter 15 days in advance on Air India ticket on their website. However, the child meal was not served consecutively in both inbound and return flight. To my surprise my daughter name was not their in the food manifestation form shown to me by the staff despite booking full fare ticket for my 3 years old. The inflight system was not working in entire flight post first one hour. My wife was in business class and staff even refused to take my daughter to her mother's seat. The services and behavior about meal is really inhuman and they are cheating by not providing agreed services.

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Air India

Air India

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline