American Airlines review by Tim 2016-04-03

The flight from st lucia to miami was delayed for 8 hours due to mechanical problems. Not enjoyable but understandable -what was unacceptable was americans treatment of all of the impacted passengers. We were either completely ignored for hours, or when the employees would talk to us we were lied to about when the flight will take off, the fact that there would be hotel accomodations (none after they said everyone would get one), they said ticket agents would be ready and waiting when we got to miami (no, wait an hour for the ticket booths to open and get in line behind everyone else). Every one of the employees was dismissive and rude