Passenger Review
American Airlines review by McKenzee 2016-02-18
3 / 10
17 February, 2016 by ar
Never! I repeat, NEVER, fly with AA! Three of my flights had "small" maintenance problems which led to a 2 hour delay on 1 flight, a 3 hour delay on the second flight, and a 4 hour delay and then cancellation on my last flight. Not only are the American Eagle jets constantly breaking, but the employees leave you in the dark for the entire duration of the delay. They wont inform you on what is going on and they constantly tell you its going to be "about 15 more minutes." They give you a voucher for a pos hotel and dont tell you that the shuttle to the hotel is closed after a certain time (1:30am). If you can help it, I would highly reccommend flying with anyone but AA.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline