American Airlines review by Constance 2017-05-16

I had a flight cancelled and was rescheduled for the next day. I could not fly the next day so when I called the sales rep offered no other solutions so I cancelled my flight. As it turned out there was an alternate and when I tried to make reschedule I was told I had already cancelled and they could not reverse the transaction. This was unacceptable considering I called back within 20 minutes and was told my refund would take 3 weeks. If my business offered this type of customer service , I would be out of business. I will never fly American again. I am just hoping to receive my refund as promised.