Passenger Review

Garuda Indonesia review by Is that all 2014-08-03

4 / 10

02 August, 2014 by ar

Economy Class

From Brisbane to Denpasar then to Jakarta after a change of planes. Both legs on Boeing 737-800. The flight got me there. Inflight entertainment didnt work for me or other in my row - kept resetting after a couple of minutes or seconds. Frustrating. Checked the feedback section of the system and it wasnt working. It has been like this for the last five years. They simply dont want to know what you think. Service was good. Seat with very little recline. Food had no taste. I was looking forward to a pearl barley and feta starter but that is the first feta I have tried with no taste. I didnt bother finishing the food. Fligh was no different from domestic service - except they served alcohol. No in-flight immigration on this leg. I got to my connection gate and boarded straight away minutes just due to other pax numbers. Two hours almost not enough. It was a bit disappointing. I have flown Garuda extensively but not internationally. No difference. With this service so far below other leading airlines I have to wonder what on earth was Stytracks thinking?

4

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Garuda Indonesia

Garuda Indonesia

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline