Passenger Review
American Airlines review by Jessica 2015-11-16
4 / 10
15 November, 2015 by ar
American Airlines is an airline service that I definitely do not recommend to anyone. Upon booking my flight I picked my seats, but what they do not tell you is that if you have a stop before your destination they change your seats. This airline service did this twice to me on my trip. I find it very sneaky that they give you the seats that you request on your first flight, but when your stranded at your stop they change your seats so you have no choice to not go and be seated away from your loved ones. The first time they were able to correct it. However, the second time they changed my seats I was told that there was nothing that they can do so I would have to sit away from my fiance on our four hour flight. Are you serious? I booked this flight three months in advance and I should not have to sit near two other strangers for several hours. Thank god I had no children flying with me because they would have had us all separated. I will never fly by America Airlines again. I will pay the extra cash to fly by another airline service.
4
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline