Qantas review by Albert 2015-06-23

As I have been a Qantas frequent flyer for the last 8 1/2 years, we decided to use the points accumulated to book a flight to Sydney to visit family. The flight was booked with the idea that it would be hassle free, but it wasn't. We got to the airport in Geraldton and were told, as the connecting flight is with a Qantas alliance partner - Jetstar, that our luggage could not be booked right through (as with other airlines. Our stop over in Perth is 5 hours and it will mean that we have to wait 3 hours before we can check in for the next flight (23:55) to relax in the departure lounge. Very frustrated!!! We were not made aware that luggage cannot be booked through when booking the flights and if we knew, we would have decided not to choose flying with an alliance partner. We have two small kids and the departure lounge offers some degree of distraction making it a pleasant experience. I don't understand how Qantas can partner with another airline knowing that it will cause it's valued members grief. I will think twice next time before making a booking with Qantas as I now know that earning points doesn't offer it's members with the best benefits. Qantas staff was excellent as usual.