VietJet Air review by Grace 2016-01-17

Because the flight fares are cheap, flight attendants, passenger guides and front desk staffs are incompetent, rude and inflexible. Flights are delayed most of the time, but when I was 10 minutes late for check in(40 mins. Before departure)the girls there acted really rude. Eventhough I paid them extra to move my flight to the next day, they were still very rude. Yelling at the customer and giggling to each other about it. Some of them were playing on their phones when I was waiting for service. More training on good attitude for front desk staffs and the passenger guides is needed. They will look for any opportunity to make money from passengers so watch your baggage weight and arrive very early as there are no online check ins for international flights.