American Airlines review by Christopher 2016-12-17

Worst experience I have ever had flying. I've dealt with delays before, but the incompetence of the ground crew (fueling) is beyond belief. 1 hour delay because the truck only had enough for 1/2 fuel. Then, another hour before the 2nd fueling truck arrived to finishing fueling the plane. Afterwards, we sat for an additional 2 hours because no de-icing apparatus was available. We watch patiently as the aircraft in front of us was being de-iced. As we sat, the flight crew stated our "time limit" had been reached and we were obligated to return to the airport. Airline regulations call for returning back to the gate if there are extended delays. Once back at the airport, the customer service line was larger than one you'd expect at an amusement park. Contacting customer service via telephone was no better. Receive conflicting information from multiple agents, of which no resolution or reasonable accommodations given. To end my story, we finally departed 6 hours later. As anticipated, we missed our cruise departure. Maybe we'll be lucky and find a flight via a different airline to meet our ship at it's first port. Again.... WORST EXPERIENCE EVER!!!!