Passenger Review

American Airlines review by W 2016-06-18

6 / 10

17 June, 2016 by ar

Economy Class

Terrible customer service. Refused to seat me next to my traveling companion because I failed to pay the additional fee to reserve a seat in advance. They say you should pay the fee but don't explain that when you buy the ticket. Ended up paying $80 to reserve seats on the first leg of the trip but couldn't even get Seats in the same row on the second leg of the trip. American Airlines personnel had a "you should have known better attitude"

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American Airlines

American Airlines

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

2

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline