Terrible customer service. Refused to seat me next to my traveling companion because I failed to pay the additional fee to reserve a seat in advance. They say you should pay the fee but don't explain that when you buy the ticket. Ended up paying $80 to reserve seats on the first leg of the trip but couldn't even get Seats in the same row on the second leg of the trip. American Airlines personnel had a "you should have known better attitude"
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American Airlines
Overall Value for Money
2
Seat and Cabin Space
4
Customer Service
2
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline