American Airlines review by April 2016-11-21

I have never had such a horrible experience with an airline. To start, we were forced to change our departure flight to a significantly less desirable itinerary (from 1 stop to 2, adding 2 hours to our travel time). Turns out that particular flight would end up being cancelled after mechanical difficulty in flight. Don't get me wrong, I'm thankful for our safety. But after turning around and returning to the gate to stand in line for 7 hours. One gets a little a testy. After standing in said line. We were given no information about when we would be on another flight and another hour later were shuttled to a hotel where we still received no info. I had to call the airline myself, from a foreign county to find out how I was going to make it home. After being given the wrong information and seeing that our online itinerary had us going to the wrong final destination. I had to call again. We were in good spirits as was most of the flight despite our trouble. However after several hours of no organization or communication and being left to fend for ourselves on how to get home. We were livid. I experience my first panic attack that evening. To top it off, my check bag was ruined.