TAP Portugal review by Tomas

19 Dec 2019 me and my wife had a business class trip booked with TAP Air Portugal from Copenhagen to Las Palmas, Gran Canaria – via Lisbon in Portugal. The flight from Copenhagen was scheduled to leave at 06.10 – it started ca 07.00 from Copenhagen. Due to the late incoming flight to Lisbon, we missed our connection flight to Las Palmas. TAP put us on a trip Lisbon-Porto 12.00 (in Portugal) and then Porto-Madrid in Spain 21.40 in the evening (arriving midnight in Spain due to differnet time zones). Almost 9 hours at the airport in Porto… TAP couldn´t care less! They refused to help us to book Hotel and transfer! Finally me and my wife had to book and pay for a hotel by ourselves at Madrid airport! We arrived at Las Palmas airport almost 24 hours late – and my luggage arrived 2,5 days late. TAP Airlines don’t want to pay us for our costs. They are not answering my email anymore. They just don´t care at all. We booked Business Class tickets – how do they treat Economy ticket passengers?? NEVER EVER book TAP!