Turkish Airlines review by ALISON

In case anyone was hoping that the brand new Istanbul airport would improve Turkish Airlines' customer service, you will be disappointed. Same rude, unhelpful staff during a 5 hour plane delay. Three hours into the delay, we receive a "light meal" voucher which the only open restaurant refused to accept. On the flight itself (5 hours late taking off) not one word of apology! Have made a claim for compensation, but on reading others' experiences not expecting much from them.