Passenger Review

TAP Portugal review by Florian

3 / 10

22 September, 2020 by Florian Angerer

Business Class

Cleaness of the airplane in the business class from Lissabon to Sal early this year was mediocre at best. Arriving in Sal the airline had "forgotten" all our luggage in Lissabon. No airline representative available, had to pick-up my luggage 24 hours later around midnight. Even after hours in the phone line no refunds, emails are only replied to after weeks. Even considering COVID the airline is significantly below standard and should not be in Star Alliance.

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TAP Portugal

TAP Portugal

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

2

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

2

Meals and Beverages

3

Recommend Airline