Condor Flugdienst review by Anahi 2016-06-20

Their customer service both via email and on the phone is terrible. We tried to book the extras for our flight, which should have been included in the original reservation as I selected them when doing it, but they were not and I have had lots of issues with their website and customer service center. There was no way to book them and no one offered us a solution they always blamed the IT department said that they would contact the IT department to fix it and that I should call the next week. Well we send more than 8 emails, called every week for 2 months and always got the same answer, "There is nothing we can do, please call next week." or via email "Unfortunately the seat assignment is not possible due to an technical error in our booking system. As my colleagues write you already before, we forwarded it to the IT department and we kindly please you to understand our technical error." Instead of them offering solutions to use we tried offering solutions, we asked to talk to a supervisor but again none of these was possible because no one can solve anything. In conclusion this company has a customer service department that can't offer any customer service at all.