American Airlines review by m 2015-01-03

Flew AA Beijing - Bogota return via Chicago and Dallas both ways. Firstly our flight was changed 3 times before we even departed. The final change made included our flight returning a full day earlier than our original itinerary and an overnight layover in Miami. No courtesy call, confirmation that the new itinerary was ok or accommodation in Miami offered. Finally after being put on hold with reservations for 1/2 an hour we managed to change to suitable flight time. Finally on day of departure our flight was delayed 3 hours. No notification or apology when we arrived at the airport. On return from Bogota back to Beijing we were informed upon check in tha tour flight had been cancelled due to crew not "turning up" to the airport, contrary to online report that there were weather conditions causing 300 flight cancellations. We were told that the only flights available were departing 2 days later via Madrid and London, arriving 3 days after our original scheduled itinerary or departing 5 days later than our original scheduled itinerary. They insisted no flights were available anywhere on any airline at all before those dates. When I did my own research there were actually many flights available, just none that suited AA's limited alliances and budgets. with no other choice at hand we opted to take the reroute arriving 3 days later than our scheduled itinerary. We were told we would be put up in a 5 star hotel. Turned out to be Starwood's economy 3 star airport hotel. The only other compensation offered was "30% of our flight" which turned out to be $110 voucher for another AA flight that can be redeemed within 1 year. They calculated only 30% of the first of the 3 leg flight Bogota - Dallas, not Dallas - Chicago, Chicago - Beijing, which also were foregone. Obviously no consideration offered for 2 work days I had to sacrfice including a business trip to Shanghai that also had to be cancelled. Not that it should make a difference to service, but given both travellers are also ruby one world members I extremely unsatisfied with the level of service offered by AA compared to the other one world airlines I regularly travel on. I certainly won't be travelling AA again to redeem those insulting $110 vouchers.