American Airlines review by Michael 2017-04-25

I recently flew Business class on American Airlines and i was shocked at how bad the overall service was for the £4000 ticket price. I am just very thankful that my employer paid for the ticket as if i paid i would feel robbed. The plane was so outdated, it looked like business class from the early 90's. There were no personal TV's for the passengers, business class were given tablets and economy class had a few small screens hanging down from the ceiling. There was no WIFI, the seats were uncomfortable, especially when flattened out in to a bed, the seat controls were exactly where you naturally rest you arm so the seat was constantly moving when you didn't want it to and it was very hard to get comfortable when trying to sleep due to the seats not going flat and having your feet inside a tight box. I will happily never fly with this dated and expensive airline again!!! It would be cheaper and more comfortable to buy 3-4 economy class seats and lie down across them