VietJet Air review by Kha 2015-09-01

This was my first, and also last, experience with Vietjet Air. As the first time flier of a domestic airline, I supplied my first and last name when I booked the ticket. I have never had an issue with using just my first and last name before, but in Vietnam, you need your full name on your ticket before you can board the plane. Jetstar was quick to resolve this issue for me. I thought the same would go for Vietjet. I was gravely mistaken. They refused to help me provide my middle name, with the reason being that my middle name is too long for them to do anything, and that I should have had my name changed 3 hours before flight time. The first reason sounds absurd because this is happening on a computer, where information is abundant and easy to find. When I had no other choice but to buy another ticket for 5 times the normal price, they refused to use my credit card because their card reader is broken. The representative then resume chatting with her friends while I was facing with the possibility to be left behind in a city where I don't have relatives, and I don't have enough cash to stay around. I am greatly disappointed with the service quality and attitudes from this airline.