You pay for everything and the service is really bad, rude, far below that of other airlines (i.e. Southwest). In the past I flew on American on a regular basis and the service was good and the seats were comfortable. WHAT HAPPENED?
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American Airlines
Overall Value for Money
2
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline