After hours (a final total of 4) of "undetermined delays", EasyJet surprised passengers due to land in Gatwick with an unannounced landing at Stansted Airport. Given that it was 3:00 in the morning, at the unannounced airport, they promised ground transport to Gatwick but once customs cleared + baggage collected, cancelled all promises, leaving hundreds of passengers (many with young children/toddlers) stranded for hours at a time when buses, trains and taxis do not operate at Stansted Airport. Shameful customer service, on top of the usual and sadly expected delays.
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easyJet
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Recommend Airline