American Airlines review by Kerin 2016-07-06

I booked a direct flight on American for a family event, where I needed to be home by a specific time. Twice the airline changed my itinerary and added additional stops and simply informed me of the change. Adequate service would obtain the customers consent prior to such radical changes instead of forcing changes on passengers in an attempt to get more money in change/cancellation fees. And the customer service agent had the gall to ask why I was upset!