American Airlines review by Kimberly 2015-06-15

Our experience with American and US Airways was a nightmare to say the least. We booked our flights with Expedia in April. Tried to book seats then could not. American and US airways worked together as the airlines. Neither one could tell you what the other one was doing. We all had middle seats including my 3 year old grandson. We attempted several times to pick our seats. We had 10 people traveling and no seats were together even though we booked our tickets together. A 3 year old sitting alone? On our return flight from Harrisburg, we were left on the plane with no air-conditioning, while waiting for some sort of repairs. No drinks were served and the air-conditioning never worked on the trip to Philly. Miserable. Once again our seats were scattered. Our next flight to DFW was delayed 40 mins in the air because of air traffic making us late for the our DFW to Lubbock flight. We ran to our next flight, where boarding was already underway. No time to get food. So we thought. Once on the plane, we were delayed 35 mins to fix a seat. No food offered at all not even for purchase. Cokes were served. Ugg. Worse experience ever.