American Airlines review by Celine 2016-08-11

What started our fiasco was our flight was delayed and our luggage did not make it to our final destination. An American Airlines representative told us that there was not another flight until the same time the following day but that when it arrived they would ship our luggage to us immediately that same night. Not only did they not follow through with that with zero communication but no representative knew where our stuff was. Hours of extreme frustration on the phone and an unplanned $200 phone bill, ended in having to drive back to the aiport ourselves to find out our luggage was sitting in an office the whole time for 3 days! All I asked for after my trip was the gas money for the unnecessary drive to the airport, my phone bill that I wasn't going to have if i I didn't have to waste my time with their ridiculous "customer service reps", and the ONLY bathing suit I bought for having no extra clothes for 3 days. Needless to say, so unsatisfied with how poor this company is at customer service- but obviously they could care less, and will never fly with American Airlines.