In fact I booked this flight to my parents, and they missed their flight. The travel agency officer gave them connected fly and they were almost lost in Charlottesville airport because they didn't know it's connected. We just keep calling and asking for help. Those AMerican airlines which were in duty did a great job. help us to find them and send them to the Dullas airport for us. Thank you AA and Charlottes airport for taking care of those costumer who are new to this country and don't the language.
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American Airlines
Overall Value for Money
5
Seat and Cabin Space
4
Customer Service
5
In Flight Entertainment
5
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
5
Recommend Airline