Philippine Airlines review by J 2015-09-14

The "Seamless Experience" is anything but that. From Vancouver, BC, Canada my wife and I went to visit Iloilo City last August 2015. When we arrived in PAL, Terminal 2, Manila we went to pick up our baggages at the carousel downstairs. There were so many unclaimed boxes in the carousel area. We were told to buy a "pre-paid baggage allowance" coupon/ticket because from abroad 1 passenger is allowed 2 X 50 lbs suitcases/boxes + 1 hand carry of 15 lbs and a computer/ladies bag. The domestic ticket only allows a passenger for 1 - 20 kg box baggage. We arrived at 8:45 p.m. or 2045 hrs so the PAL counters were closed upstairs until the next working day. We waited outside in the August heat, tired and sweaty.... Our flight to Iloilo City was on 4:30 a.m. or 0430 hrs so we waited for the PAL counters to open. We learned that we will now be handled by PAL Express a subsidiary of PAL International that brought us to Manila. PAL Express charged us P3,800 for the extra 50 lb box we have brought from Vancouver. We were not able to buy the "pre-paid baggage allowance" and paid the freight for the 20 kg at P190/kg. When we went home we only have 1 baggage each. A frustrating story.