I've had issues with American before and vowed I would never fly them again. After over 2 years, I decided to give them one more chance. That chance was undeserved. They disappointed me yet again. I used points to buy a first class flight to splurge while on vacation. I chose a specific 6:30 to 11 am flight since I was meeting my family in Tampa and we were renting a car together. I received no communication about the flight and decided to call in at 4:30 am to check in. It was at that time that I found out my flight had been cancelled and rescheduled to 10:30 am. Apparently the flight crew needed rest. I called into reservations and was told that my convenient morning flight has been changed to a 10:30 to 8:30 pm flight. The worst part is that the agent made it seem like they were doing me a favor. I told her the new flight didn't work. I was then downgraded to regular class on an earlier flight with no option of getting refunded. I asked the woman on the phone to double check there was no first class seats available on the 6 am flight. Of course I later came to found out seats were available but the agent was too lazy to check. Everything has to be done online after the fact with no guarantee of resolution. I tried to contact American once i came home but they didn't even try to fix their complete lack of customer service. There was no real attempt to remedy the situation, the people are not friendly and the savings are not worth the hassle. My return flight went without a glitch. Unfortunately, based on this experience and previous experiences, I just wont be flying with American anymore.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
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Check-in Process
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Meals and Beverages
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