Passenger Review
American Airlines review by Gregory 2016-12-16
2 / 10
15 December, 2016 by ar
I purchased a roundtrip ticket so my daughter could see her brother graduate from college. Never received a receipt only a receipt for upgraded seats which did not give flight information. When checking on the flight found that they booked her for the day after she needed to be here. Called to change and was advised there would be $200.00 charge for changing reservation. when I advised them it was only $104.00 for a one way ticket on the day I needed and just charge me that, they said they couldn't and to go ahead and purchase the one way myself which I did. When she got to the airport for her return trip the cancelled her return ticket and sold I someone else. They refused to assist her at all telling her too bad and that we had to purchase another one way ticket for almost $200.00. Customer service and customer relations refused to do anything. So basically I had to pay for 4 tickets to get her here because of their mistakes and direction. I contacted the executive management team for a refund of 2 of the tickets and they refused. This company is so hard up to keep take an additional $189.00 from thier customer I hope they can still maintain their planes
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline