American Airlines review by Bryan 2015-02-09

On February 8, 2015, my companion and I experienced one of the worst airline travel/customer experiences in our entire lives. Bear in mind that neither she nor I are fussy but this event needs to be documented and the airline held accountable: 1. Flight 1601 out of Cancun was delayed for 3 hours with NO advanced warning. No email, nothing. 2. At check-in, the reservation agent displayed absolutely no remorse for the flight delay. 3. When asked if the airline would be willing to waive the baggage fee because of the flight delay with no advanced warning, she stated no. 4. There was no gate information until 30 minutes before we were supposed to board. 5. The flight crew was late so the flight didn�t leave until 6:30 p.m., when it was supposed to depart at 5:45 p.m. 6. The flight 1601 crew was not friendly although they did pass out a free drink for a 2-hour flight. 7. On red-eye flight 1093, the main cabin remained brightly for over an hour after takeoff, even after a request to dim the lights so passengers could rest. The crew claimed they needed the light to push the service cart, however the first class cabin was dimly light and that particular crew member had no trouble serving passengers. Moreover, I have never seen another airline keep their lights on that bright and for that long. Not one. 8. When the movie was announced, the crew said headphones were available, but did not pass them out until 30 minutes into the movie. I have done quite a bit of domestic and international travel and I have never been so upset with an airline. In fact, one of my dear friends is a captain with American but that won�t deter me from making sure anyone seeking to travel does so with any airline but American.